Telephone Operator | DOMASCO | Qatar - Al Futtaim Group

About the Business:

Doha Marketing Services Company W.L.L. (DOMASCO), an overseas joint venture of the reputable UAE-based Al Futtaim Group, has been operating business in Qatar for 15 years and has sole distribution rights for Honda, Volvo cars and trucks, reputed brands of watches and electronics such as Raymond Weil, Casio and Sanyo as well as Yanmar marine engines in the country.

Job Purpose:

We are looking to recruit a Receptionist/Telephone operator to work in Qatar. Your role will include the following:
* Handling all incoming telephone communications, noting reasons for call and forwarding to relevant team members, subject to availability
* Providing excellent customer service as per company policy and procedures
* Resolving customer queries promptly, within company guidelines, before escalating to higher level if necessary
* Attending to customer needs, understand their requirements so that maximum number of enquiries are handled quickly and forwarded on responsibly
* Logging calls (including time, date and caller details)
* Maintaining an up to date knowledge of personnel and procedures
* Dealing with 'walk in' customers as quickly and proficiently as possible, by coordinating with employees and customers

Job Details

Preferred Candidate

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