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Customer Care Specialist (Contractual role) - Should be born in Qatar)

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The role is responsible for handling multiple customer care tasks and activities including but not limited to inbound/outbound calls, technical calls, emails, online communication, trouble tickets and customer complaints/escalations. It is an integral part of the Customer Care team and applies to both business and consumer customer segments.



1. Teamwork:



• Interacts with colleagues in an effective manner. Respects others and works well within the team.



• Work as part of a team to ensure offering a really awesome customer experience at all times.



2. Communication:



• Speaks clearly and fluently and writes in a clear and concise manner. Uses appropriate style and language for communication.



3. Customer Focus:
• Concerned to provide prompt and efficient service to customers; goes out of the way to ensure that individual customer needs are met.
• Own and manage the customer relationship: resolving queries efficiently and effectively.
• Handle customer care tasks as per defined productivity and Quality targets.
• Ensure service level agreements are met and maintained.
• Delivering awesome customer experience through meeting targets for CDI (Customer Delight Index) and receiving Compliments and appreciation from customers and colleagues
• Be proactive in regards to the improvement of processes and procedures.• Use the job tools (telephone and computer) effectively.



• Accuracy in handling all assigned tasks.



4. Resilience



• Maintains effective work behaviour in the face of pressure and setbacks. Successfully adapts to changing demands and conditions



5. Analytical



• Makes systematic and rational judgments based on information and relevant assumptions


 

Job Details

Posted Date:2018-10-10
Job Location:Doha, Qatar
Job Role:Customer Service and Call Center
Company Industry:Customer Service

Preferred Candidate

Career Level:Entry Level

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