IT Support Technician - Qatar Foundation

Job Purpose:

 This position will provide frontline user and hardware support to students, staff and public. The library will have over 300+ computers for public use. In addition to that around 200 staff PCs need to be supported. This position will need to manage and support hardware/software by developing, testing, installing and removing library related software. This position will liaise with the IT managed service vendor for day to day management of the QNL IT requirements.

Key Result Areas:

 Install and Configure library related software
 Assist Library IT team to develop and test software
 Provide front line IT support to Library staff and library users from all sectors
 Set up machines for new staff and existing staff
 Assist in detecting network problem
 Manage the ‘asset tagging’ process of all new IT equipment ensuring it is correctly logged onto the database
 Install, configure, maintain and support enterprise printers
 Manage library mobile devices
 Install, configure, test and customize assistive technology software
 Procurement of IT equipment - PCs, MACs/IPADs and laptops in line with QF/QNL strategy to meet users needs
 Lifecycle management of IT for personnel i.e. IT starter process for new joiners, carry out IT inductions and also manage the IT process for leavers (e.g. email, IT equipment, VOIP etc)
 Writing instructions for instruments/software/systems
 Provide tailored IT skills training to staff and public
 Keep abreast of developments, trends and issues in areas of responsibility
 Participate in team work and committees as needed
 Perform miscellaneous duties and conduct special projects as assigned
 Familiarize, understand and implement QF health, safety, and environment policy, procedures, legal regulations and objectives applicable to areas of responsibility.
 Ensures coordination with HSE department in implementing, monitoring and reviewing of HSE performance to ensure work under his/her control is performed in a safe, healthy and environmentally sound manner.
 This position includes, but is not limited to, other duties as required and defined by the scope, purpose, and spirit of the institution and are not always indicative of the title and grade of the position

Job Details

Preferred Candidate

Apply Now - Jobs in Qatar - Search All Jobs