Interacts with guests to obtain feedback on product quality and service levels.
· Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
· Ensures all associates have proper supplies, equipment and uniforms.
· Empowers associates to provide excellent customer service within guidelines.
· Handles associate questions and concerns.
· Handles guest problems and complaints, seeking assistance from supervisor as necessary.
· Monitors associates to ensure performance expectations are met.
· Provides feedback to associates based on observation of service behaviors.
· Strives to improve service performance.
· Sets a positive example for guest relations.
· Assists in the review of comment cards and guest satisfaction results with associates.
· Supervises daily shift operations.
· Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.
· Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.
Job Details
| Date Posted: | 2013-05-30 |
| Job Location: | Doha, Qatar |
| Job Role: | Management |
| Company Industry: | Hospitality/Tourism/Travel |
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