Customer Service

Summary:

• Interact with customers to provide and process information in response to inquiries, concerns and requests about products and service.

Major Duties and Responsibilities:

• Deal directly with customers either by telephone, electronically or face to face.
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints.
• Obtain and evaluate all relevant information to handle inquiries and complaints.
• Perform customer verifications.
• Process orders, forms, applications and requests.
• Direct requests and unresolved issues to the designated resource.
• Record details of inquiries, comments and complaints.
• Record details of actions taken.
• Manage administration.
• Communicate and coordinate with internal departments.
• Follow up on customer interactions.

Job Details

Preferred Candidate

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