Service Center Manager - Alrais Group

* Ensures provision of efficient logistic services, including office procurement and supervision of Administration team focusing on achievement of the following results:

- Elaboration of the Service Center’s office procurement
strategies including sourcing strategy, supplier selection and evaluation, quality management, customer relationship management, e-procurement promotion and introduction, performance measurement, in compliance with corporate rules and regulations.

- Supervision of the Administration team, all service center employees and subject to the direct supervision from General Manager.

- Management of contracts and subcontracts for office services.

* Establish and maintain good working relationships with customers to encourage repeat and referral business.

* Manage and control the daily activities of the department and ensure that all work is carried out according to company standards.

* Monitor the performance of all personnel and continuously productivity and efficiency of the technicians.

* Develop (Where necessary, design) and install the correct processes & practices to ensure that the business is operating in an efficient manner and the highest levels of customer satisfaction are achieved.

* Monitor monthly performance, plan activities & strive to always achieve budgeted targets.

* Gather market information and produce a customer data base. Constantly monitor and update the information held within the data base.

* Actively seek to increase both labor and parts turnover by maintaining customer contact, explore the market for new potential customers and maintain service information & schedules for existing customer base.

* Implement the correct financial controls demanded by the company & carryout self audits to ensure procedures are being followed and all financial issues are responded to and resolved promptly.

* Hold regular team meetings, identify improvement areas, give feedback on performance and motivate the team to make improvements where necessary.

* Carryout personal development reviews with the team and record the information in the correct format.

Job Details

Preferred Candidate

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