Brand / Operations Manager F&B - Al Mana Retail

The primary focus area of the Operations / Brand Manager is the maximization of sales and trading performance across the GCC and the establishment and monitoring of operational standards at the units (Shops). He will promote and administer the Shop development program within the market. The Operations / Brand Manager will be accountable for ensuring the Shops growth and profitability within the Franchisee’s system.

Key Responsibilities
He will utilize effectively the available resources and maintains open communications between the Franchisee and XXXX.
Reporting to the General Manager, the Operations / Brand Manager will be accountable for the following critical success factors:


• Maximize retail sales and profitability of all outlets within the GCC.
• Deliver consistent operating standards in accordance with the XXXX Shop customer service and environmental audits.
• Identify, establish and implement local Shop promotions designed to maximize sales for the operation in coordination with the local Marketing Manager.
• Manage & control Shops Managers to ensure delivery of XXXX Shop standards.
• Advise new and existing Shops Managers in all aspects of the management and operation of the business e.g. recruitment, training, cost mix, etc.
• Responsible for the forecasting process of his area in liaison with XXXX Operations.
• Assume the follow up of the shops according to the procedures established by XXXX.
• Selection of new locations in relation with the General Manager.
• Obtain, analyze and incorporate relevant market data and major strategic planning in individual Shop development approvals..
• Oversee the Shop design process ensuring strict compliance with design manual and approved standards.
• Develop and enforce cost effective development through tender process to ensure maximum returns from minimum expenditure.
• Project manages individual Shop developments in relation with the XXXX International Architect and XXXX Operations.
• Investigate opportunities to reduce construction and equipment costs without compromising standards. Updating material database in liaison with local suppliers (architects, designers).
• Assist in the forecasting of future openings and associated sales levels for incorporation in annual plans.
• Control all administrative processes related to the contract process including contract renewals.



The Candidate

Competencies & Experience
• 5+ year prior experience as a senior manager within a “concept” operation. Prior catering concept management experience is desirable.
• Graduate caliber.
• Sound understanding of the finance, operational & employee management fundamentals of running a business.
• Ability to gather, analyze and interpret complex financial and commercial information and translate into profitable business returns.
• Ability to achieve results while building long term relationships through the employment of strong interpersonal skills and customer focus.
• Computer literate: intermediate skill on spreadsheet software.
• Fluency in English.
• Clear, concise and influential communicator.
• Willing and able to proactively and successfully manage challenging franchise management issues.
• Willing and confident to constructively challenge.
• Experience in successfully leading, motivating and influencing others.


Personal Attributes
• Self-motivated. Energetic. Charismatic.
• Resilient.
• Ambition to succeed.
• Flexible in the working hours (trips and week ends)
• Personal fit with the Company’s culture: passionate, quality and results-oriented, high level of integrity, supportive, open, flexible and focused.

Job Details

Preferred Candidate

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