**Customer Relations Manager-Leading Automotive Company-Doha Qatar** - First Resort Global Recruitment

+ NEW VACANCY +
CUSTOMER RELATIONS MANAGER
Leading Automotive Company
In Qatar
Arabic & Western Nationals Welcome



Our client is a leader in Automotive sales focusing on international car brands. With an excellent reputation, they are now looking for to expand their team in Qatar.

We are looking for an experienced Customer Relations Manager to be based in Doha.

OVERVIEW OF ROLE

Work with employees and provide guidance during difficult situations in order to achieve the best possible resolution for the company and the customer.

Maintains customer satisfaction by providing problem-solving resources; managing staff.

• Oversees all customer service representatives
• Ensures all customers receive prompt service
• Ensure all of requests or inquiries have been handled
• Ensure problems are resolved swiftly


KEY RESPONSIBILITIES

• Develop and execute acquisition generation marketing activities to acquire interested customers.
• Coordinate data management to ensure appropriate data transfer processes, data overlays, data hygiene, opt-out compliance, contact management, and de-duping techniques to improve list quality and campaign effectiveness to results.
• Performs and/or coordinates day-to-day activities to meet departmental/project objectives. Carries out root/cause analysis in more complex problems. Can develop and implement recommendations.
• Achieves customer service objectives by contributing service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality and customer service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
• Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
• Improve customer service quality results by studying, evaluating and re-designing processes, establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
• Maximizes customer operational performance by providing helpdesk resources and technical advice; resolving problems; disseminating advisories, warnings and new techniques, detecting and diagnosing network problems.

Job Details

Preferred Candidate

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